Using a Remote Receptionist to Enhance the Efficiency of Your Business
How can a small business person free up time to get organized and compete with larger companies?
How can mid-size companies increase customer service at a low cost when extra employees are too costly and hard to find?
They can outsource their reception position, and as a result, improve their image and customer service.
Larger companies recognize that image, great customer service and efficiency can be achieved by providing a live answer receptionist when a potential or existing client calls their business. These companies recognize that letting callers get a busy signal, auto attendant or voicemail means lost business.
Remote reception services make it possible for small enterprises to outsource this receptionist position using advanced technology to answer and connect their calls to anywhere in the world. They also help larger companies have a back up receptionist to cover the high turnover in this position, handle overflow calls, lunch hours and vacations. Today's technology makes the outsourcing of this remote reception service possible at a fraction of the cost of hiring full time staff.
In order for small companies to compete, they need to think about the image of their company. Your clients and potential clients will ask many questions about your business based on their first impression. They will ask themselves, are you serious about your business? Can you really do the work? Will I regret doing business with you?
Small business owners must project a professional image. Sounding bigger is better. Perception is reality! You market your image positively or negatively, but you cannot not market - just like you cannot not communicate!
If a client phones you and you do not answer the phone, you are still marketing - you are marketing the notion that you are not interested in their business.
Invest in your business image. Increase customer service and invest in you!
Live Answer is the Answer!
About the Author:Jeff Doyle is the President of Smiledog Remote Reception. If you would like to learn how to make Smiledog your company’s Remote Receptionist, call Jeff at (902) 576-3555 or check out the company website at http://www.smiledog.ca. Smiledog is open from Monday to Friday 8:30am-5:30pm, just like a real receptionist. "We Smile when we Answer."
Article Source: ArticlesBase.com - Using a Remote Receptionist to Enhance the Efficiency of Your Business